At Orangles Inc., we stand behind the quality of every product sold on our marketplace. If you are not completely satisfied with your purchase, we offer a transparent, buyer-friendly 30-Day Return & Refund Policy.

1. Return Eligibility Window

You have 30 calendar days from the date your package is delivered to request and initiate a return. To qualify for a return and full refund:

• The item must be in new, unused, and undamaged condition.
• The item must remain in its original manufacturer packaging with all accessories, tags, manuals, and protective films included.
• You must provide proof of purchase (Order Number, Confirmation Email, or Invoice).

2. Return Shipping Costs & Fees Summary

Reason for Return	Return Shipping Cost	Restocking Fee
Defective, Damaged, or Incorrect Item	FREE (Prepaid label provided by Orangles)	$0.00 (No fee)
Customer Remorse / Changed Mind	Customer pays actual return shipping carrier cost	$0.00 (No fee)

3. Step-by-Step Return Instructions

Initiating a return is simple and straightforward:

• Step 1: Email our dedicated returns team at [email protected] or submit a support ticket via our Contact Us page, stating your Order Number and reason for return.
• Step 2: Our support team will review your request within 24 hours and provide a Return Merchandise Authorization (RMA) along with return shipping instructions.
• Step 3: Carefully pack the item in its original box and mail it to our verified returns facility:

4. Refund Processing & Timeline

Once your returned package arrives at our inspection center, our quality control team will inspect the item within 1–2 business days.

• Upon approval, your refund will be immediately issued to your original method of payment (Credit/Debit Card, PayPal, or Bank Account).
• Depending on your financial institution or card issuer, the credited funds typically reflect in your account within 5 to 7 business days.
• An automated email confirmation with the refund transaction receipt will be sent to your registered email.

5. Non-Returnable Items

In accordance with health, hygiene, and copyright regulations, the following items cannot be returned:

• Perishable goods (such as food, beverages, or flowers).
• Personal care and intimate hygiene items (unless received defective in sealed original packaging).
• Downloadable software licenses and digital gift cards.

6. Need Help with a Return?

If you have any questions or require assistance with an existing order or return, our support specialists are available to help you:

• Email: [email protected] (24/7 Monitored)
• Helpline: +1 (213) 597-2432 (Mon–Sat: 9:00 AM – 6:00 PM EST)
• Live Support Desk: Submit a Support Ticket