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LEGAL DOCUMENT

Terms & Conditions

Please read these terms carefully before using our services

11 Sections
2024 Updated
✓ Verified
📜
⚡

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01

Acceptance of Terms

By accessing or using our platform, you agree to be bound by these comprehensive terms and conditions.

📋

Binding Agreement

These Terms constitute a legally binding agreement between you and our company. Your continued use of our services signifies your acceptance of all terms outlined herein.

✅ Your Agreement

By creating an account, making a purchase, or using any of our services, you confirm that you have read, understood, and agreed to be bound by these Terms.

1.1
Eligibility Requirements

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our services.

1.2
Modifications Rights

We reserve the right to modify these terms at any time. Continued use constitutes acceptance of changes.

1.3
Compliance Obligation

You agree to comply with all applicable laws and regulations while using our platform.

02

User Accounts

Secure your account and understand your responsibilities for maintaining access to our services.

🔐
Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

📝
Accurate Information

Provide accurate, current, and complete information during registration and keep it updated at all times.

🚫
Prohibited Activities

Do not create multiple accounts, share credentials, or engage in fraudulent activities on our platform.

⚠️ Important Notice

We reserve the right to suspend or terminate accounts that violate these terms or engage in suspicious activities. You must notify us immediately of any unauthorized use.

03

Ordering Process

Understand how orders are processed, confirmed, and fulfilled through our platform.

1
Product Selection

Browse and select products from our catalog. All items are subject to availability and may be limited.

2
Order Confirmation

Review your order details carefully before completing the purchase. Confirm all items and quantities.

3
Payment Processing

Complete payment through our secure gateway. Orders are processed once payment is confirmed.

4
Order Fulfillment

We prepare and ship your order according to our delivery schedule and available stock.

Order Modifications & Cancellations

Orders can be modified or cancelled within 1 hour of placement. Once processing begins, changes may not be possible. Contact customer support for assistance.

04

Payments & Pricing

Secure payment processing and transparent pricing information for all transactions.

Accepted Payment Methods

💳
Credit/Debit Cards
Visa Mastercard Verve
🏦
Bank Transfer
All Nigerian Banks
📱
Mobile Money
Opay Palmpay MTN Momo
💰
Cash on Delivery
Selected Areas
🔒
Secure Payments Guaranteed

All transactions are encrypted using 256-bit SSL technology. We never store your full credit card details. Your payment information is protected at all times.

05

Delivery & Shipping

Comprehensive delivery information covering timelines, areas, and charges.

Same-Day Delivery

Orders placed before 12 PM in Lagos mainland are delivered same day. Additional charges may apply.

Express Service
Next-Day Delivery

Most orders within major cities are delivered within 24 hours. Includes Abuja, Port Harcourt, and Ibadan.

Urban Areas
Standard Delivery

Nationwide delivery within 3-7 business days. Delivery time depends on your location.

Nationwide
06

Returns & Refunds

Our customer-friendly return policy ensuring your complete satisfaction.

14
Day Return Window

Return eligible items within 14 days of delivery for a full refund or exchange

📦
Original Packaging

Items must be in original condition with all tags and packaging intact

🧾
Proof of Purchase

Provide original invoice or order confirmation for all returns

🔧
Manufacturer Defects

Defective items are eligible for replacement or refund within warranty period

Refund Processing Timeline
1

Return initiated

2

Item inspection

3

Approval

4

Refund issued

Refunds are processed within 5-10 business days after approval. You will receive notification via email.

07

Intellectual Property

Protection of our brand, content, and proprietary information.

©️
Copyright Notice

All content on this platform, including text, graphics, logos, images, and software, is our property and protected by copyright laws. Unauthorized use is strictly prohibited.

Prohibited Actions
  • ❌ Copying or reproducing content without permission
  • ❌ Using our trademarks without authorization
  • ❌ Reverse engineering our platform or applications
  • ❌ Creating derivative works based on our content
  • ❌ Removing or altering copyright notices
08

Limitation of Liability

Understanding the boundaries of our responsibilities and your protections.

🛡️
Our Commitment

We strive to provide accurate information and reliable services. However, we cannot guarantee perfection in all aspects.

⚖️
Liability Cap

Our maximum liability shall not exceed the purchase price of the product in question. This applies to all claims.

📊
Service Availability

We are not liable for service interruptions due to technical issues, maintenance, or factors beyond our control.

📝 Important Disclaimer

This platform is provided "as is" without warranties of any kind. We are not liable for indirect, incidental, or consequential damages arising from your use of our services.

09

Privacy & Data Protection

How we collect, use, and protect your personal information.

🛡️
GDPR & NDPR Compliant

We comply with global data protection regulations including GDPR and Nigeria's NDPR. Your privacy is our priority.

Our Data Practices
📊 We collect only necessary information for service delivery and improvement
🔒 Your data is encrypted and securely stored with industry-standard protection
👁️ You have the right to access, correct, and delete your personal data
🚫 We do not sell, rent, or trade your personal information to third parties
📧 You can opt-out of marketing communications at any time
10

Changes to Terms

How and when we update our terms and how you'll be notified.

🔄
Continuous Improvement

We regularly update our terms to reflect changes in our services, legal requirements, and industry standards. We aim to keep you informed of all changes.

Notification Channels
📧
Email Notification
Registered users receive email notifications for major changes
🔔
In-App Notification
Notifications within our platform and mobile applications
🌐
Website Banner
Prominent notice displayed on our website for 30 days
11

Contact & Support

Multiple channels to reach our support team for any questions or concerns.

📞
Phone Support

0700-123-4567

Monday to Sunday, 8 AM - 10 PM

📧
Email Support

support@example.com

Response within 24 hours

💬
Live Chat

Available on website & mobile app

24/7 automated support with human agents

🏢
Corporate Office Address

123 Business Plaza, Victoria Island, Lagos, Nigeria. For written correspondence and legal notices.

📋

Acceptance of Terms

By continuing to use our services, you acknowledge that you have read, understood, and agree to all terms outlined in this document. Your agreement is essential for accessing our platform.

Document Version: 3.2.1 Effective Date: March 15, 2024
Saiyaara