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30-Day Hassle-Free Return Policy

Easy returns within 30 days of delivery for most items

At Orangles, we stand behind the quality of our products. If you're not completely satisfied with your purchase, you can return most items within 30 days of delivery for a full refund or exchange. We've made the process simple and convenient.

Good News: We offer FREE return shipping for all domestic returns within the United States. No need to worry about return shipping costs!

Return Eligibility Criteria

Items must be returned within 30 days of the delivery date
Products must be in original condition - unused, unwashed, and undamaged
All original tags, labels, and packaging must be intact and attached
Items must be returned in their original packaging
Proof of purchase (order number or receipt) is required
For electronics, all accessories and manuals must be included
Clothing items must not show any signs of wear or alteration

Extended Return Periods

We offer extended return windows for certain product categories:

Product Category	Return Window	Special Conditions
Electronics & Appliances	15 days	Must include all accessories, original packaging
Furniture & Home Decor	30 days	Assembly required items must be disassembled
Seasonal & Holiday Items	15 days after holiday	Must be returned in original seasonal packaging
Beauty & Personal Care	30 days (unopened only)	Seal must be intact, cannot be tested or used
Final Sale Items	No returns	Marked clearly as "Final Sale" at time of purchase

Pro Tip: Opt for store credit instead of a refund and receive an extra 15% bonus! Return a $100 item and get $115 in Orangles store credit to use on your next purchase.

Refund Process & Timelines

Transparent refund processing with clear timelines

Once we receive your return at our warehouse, our quality team inspects the item to ensure it meets our return criteria. After approval, we initiate your refund immediately.

Refund Processing Timeline

Day 1-2

Return Received & Inspected

Your return arrives at our warehouse and undergoes quality inspection

Day 2-3

Refund Approved & Processed

Once approved, refund is processed on our end

Day 3-10

Refund Posted to Your Account

Time varies based on your payment method and financial institution

Refund Methods & Timeframes

Payment Method	Processing Time	Where to Look	Notes
Credit/Debit Card	5-10 business days	Original card statement	Most common refund method
PayPal	3-5 business days	PayPal balance or linked card	Fastest refund option
Orangles Store Credit	Immediate	Your account dashboard	+15% bonus with store credit
Apple Pay/Google Pay	5-7 business days	Linked payment method	Refunded to original source
Bank Transfer	7-14 business days	Bank account statement	For international customers
Gift Card	Immediate	New gift card issued	Original gift card deactivated

Refund Calculator

Estimate how much you'll receive back after a return:

Original Purchase Price:

Return Reason:

Important: Original shipping costs are non-refundable unless the return is due to our error (wrong item sent, defective product). Restocking fees may apply for large furniture or electronics returns that show signs of use.

Simple 4-Step Return Process

Returning an item has never been easier

Follow these simple steps to return your Orangles purchase. The entire process can be completed online in just a few minutes.

Initiate Return Online

Log into your Orangles account, go to "My Orders" and select "Return Item" next to the order you wish to return.

Select Return Reason

Choose your return reason from the dropdown menu. This helps us improve our products and services.

Print Return Label

Download and print the prepaid return shipping label. For mobile users, we can email you a QR code for label-free returns.

Ship & Track Return

Pack item securely, attach label, and drop at any carrier location. Track your return in real-time.

Detailed Return Instructions

Packaging Instructions

Use original packaging whenever possible. Include all accessories, manuals, and free gifts. Seal box securely with packing tape.

Label Placement

Place return label on outside of package. Remove or cover old shipping labels. Ensure barcode is clearly visible and unscratched.

Shipping Options

Drop off at UPS, FedEx, or USPS locations. For large items, schedule a pickup. Keep your drop-off receipt for tracking.

QR Code Returns: Don't have a printer? Use our mobile app to generate a QR code. Show it at participating carrier locations, and they'll print and apply the label for you - completely free!

Return Drop-off Locations

You can return your Orangles purchase at thousands of convenient locations:

UPS Stores: 5,000+ locations nationwide
FedEx Offices: 2,000+ locations
USPS Post Offices: 31,000+ locations
Authorized Retailers: CVS, Walgreens, Michaels (select locations)
Orangles Physical Stores: 50+ locations in major cities
Amazon Lockers: 2,500+ locations (QR code returns only)

Non-Returnable Items & Exceptions

Items that cannot be returned for health, safety, or legal reasons

For health, safety, and legal reasons, certain items cannot be returned once opened or used. These exceptions are clearly marked at the time of purchase.

Important: All non-returnable items are clearly marked as "Final Sale" or "Non-Returnable" on the product page before purchase. By purchasing these items, you acknowledge they cannot be returned unless defective.

Categories of Non-Returnable Items

Category	Examples	Return Status	Exceptions
Personal Care & Hygiene	Toothbrushes, earrings, underwear, swimwear	Not Returnable	Defective items only, unopened
Digital Products	Software, eBooks, digital downloads, gift cards	Not Returnable	If code is unused/unredeemed
Perishable Goods	Food, beverages, plants, flowers	Not Returnable	Damaged/spoiled on arrival
Custom & Personalized	Engraved items, monogrammed goods, made-to-order	Not Returnable	Manufacturing defects only
Hazardous Materials	Chemicals, aerosols, batteries, flammable items	Not Returnable	Defective/unopened with safety seal
Intimate Apparel	Bras, underwear, swimwear, lingerie	Not Returnable	If hygiene seal is intact
Final Sale Items	Clearance, closeout, seasonal items	Not Returnable	Defective items only
Opened Media	CDs, DVDs, video games, software	Not Returnable	Defective exchange only

Hygiene & Safety Products (Special Policy)

Due to health and safety regulations, the following items have special return policies:

Face Masks & PPE

Can only be returned if original packaging is sealed and unopened. Once packaging is opened, returns are not accepted for hygiene reasons.

Medical Devices

Prescription items and medical devices cannot be returned once opened. Non-prescription items may be returned if sealed.

Beauty & Cosmetics

Can be returned within 30 days if seal is intact and product is unused. Testers are available in stores to try before you buy.

Defective Items Exception: Even non-returnable items can be returned if they arrive damaged or defective. Contact our customer service within 48 hours of delivery for defective items, and we'll arrange a replacement or refund.

Easy Exchange Policy

Swap your item for a different size, color, or style

Need a different size, color, or style? Our exchange process makes it easy to get exactly what you want. We offer free exchanges for most items within 30 days of delivery.

Exchange Bonus: All exchanges include FREE expedited shipping! Get your replacement item 2-3 days faster than standard shipping at no extra cost.

How Exchanges Work

Request Exchange

Log into your account, select "Exchange" instead of "Return" when initiating your return.

Choose New Item

Select the new size, color, or style you want. If price differs, we'll charge or refund the difference.

Ship Your Return

Use the provided prepaid return label to send back your original item.

Receive Replacement

We ship your new item immediately via expedited shipping once return is initiated.

Exchange Options Available

Exchange Type	Processing Time	Shipping	Price Difference
Size Exchange	1-2 business days	Free expedited	No charge if same price
Color Exchange	1-2 business days	Free expedited	No charge if same price
Style Exchange	2-3 business days	Free expedited	Charged/refunded as needed
Product Exchange	3-5 business days	Free expedited	Full price adjustment

Instant Exchange Program

For our most loyal customers, we offer an Instant Exchange program:

Elite Members: Receive replacement item BEFORE returning original item
Hold on Card: We place a temporary hold on your card for the new item
30-Day Window: You have 30 days to return the original item
Hold Released: Hold is released once we receive your return
Eligibility: Available to Orangles Elite members with 5+ successful orders

Become an Elite Member: Make 5 successful purchases with Orangles to qualify for our Elite program, which includes Instant Exchanges, free express shipping on all orders, and exclusive member discounts.

Exchange Restrictions

Please note the following exchange restrictions:

Exchanges are only available for items in stock at time of request
Final sale items cannot be exchanged
Personalized/custom items cannot be exchanged unless defective
Each item can only be exchanged once
International exchanges may have additional restrictions

International Returns & Refunds

Global return policy for our international customers

We serve customers in over 120 countries worldwide. Our international return policy is designed to be fair and transparent for customers outside the United States.

Important for International Returns: Customers are responsible for return shipping costs and any applicable customs duties or taxes for international returns. We recommend using a trackable shipping service with insurance.

International Return Process

Contact Support

Email international@orangles.com with your order number and return reason

Receive Instructions

We'll email you customized return instructions and customs documentation

Ship with Documentation

Include all provided documents with your return to avoid customs delays

Refund Processed

Once received, refund issued minus any non-refundable charges

Country-Specific Return Policies

Region/Country	Return Window	Return Shipping	Special Notes
European Union	14 days (by law)	Customer pays	VAT refund available for non-EU residents
United Kingdom	30 days	Customer pays	Free returns for defective items
Canada	30 days	Prepaid label available ($15 fee)	Duties refunded for Canadian returns
Australia	30 days	Customer pays	Free returns for faulty goods
Middle East	14 days	Customer pays	Extended window during Ramadan
Asia Pacific	30 days	Local drop-off available	Free pick-up in major cities

International Return Tips

Customs Documentation

We provide commercial invoice marked "RETURNED GOODS" to help avoid duties on return shipments.

Return Shipping Methods

Use trackable services like DHL, FedEx, or UPS. Standard postal mail often gets delayed or lost.

Refund Currency

Refunds are issued in original payment currency. Exchange rate fluctuations may affect final amount.

Local Return Hubs: We're expanding our network of local return hubs in major cities worldwide. Soon, customers in London, Tokyo, Sydney, and Dubai will be able to return items to local collection points free of charge!

International Return Costs

Typical costs associated with international returns:

Return Shipping: $25-$75 depending on size, weight, and destination
Customs Duties: May apply when shipping back to the US (varies by country)
Insurance: Recommended for high-value items ($2-10 depending on value)
Handling Fee: $10 international processing fee for all returns
Non-Refundable: Original international shipping charges

Example: For a $100 item returned from the UK, you might pay $35 for return shipping + $10 handling fee. Your refund would be $55 ($100 - $35 - $10).

Need Help With a Return?

Our customer service team is available 24/7 to assist you with returns, exchanges, and refunds.

Live Support Available

Quick Return Assistance

Get instant help with your return or exchange. Average wait time: 2 minutes.

Start a Return

Initiate your return online in just 2 minutes. Get your prepaid return label instantly.

Return Status Check

Track your return in real-time. Get notified when we receive it and when your refund is processed.

Returns & Refunds FAQ

How long do I have to return an item? +

Most items can be returned within 30 days of delivery. Some categories have different return windows: electronics (15 days), furniture (30 days), seasonal items (15 days after holiday), and final sale items (no returns). The return window for your specific item is shown on your order confirmation and receipt.

What condition do items need to be in for a return? +

Items must be in their original condition - unused, unwashed, undamaged, with all tags and labels attached. They must be returned in original packaging with all accessories included. For electronics, all cables, manuals, and software must be included. Clothing should not show any signs of wear, alteration, or perfume/cologne smells.

Do you offer free return shipping? +

Yes! We offer FREE return shipping for all domestic returns within the United States. We provide a prepaid return label that you can print at home or use as a QR code at carrier locations. International customers are responsible for return shipping costs, except for defective items or our errors.

How long does it take to get my refund? +

Once we receive your return, we process refunds within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method: Credit/debit cards (5-10 business days), PayPal (3-5 days), store credit (immediate). You'll receive an email confirmation when your refund is processed.

What items cannot be returned? +

Non-returnable items include: personalized/custom items, intimate apparel (underwear, swimwear), hygiene products (toothbrushes, earrings), digital products, gift cards, perishable goods, hazardous materials, final sale items, and opened media (CDs, DVDs). These items are clearly marked as non-returnable before purchase.

Can I exchange an item instead of returning it? +

Yes! We make exchanges easy. When initiating your return online, select "Exchange" instead of "Return." Choose the new size, color, or style you want. Exchanges include FREE expedited shipping, and we often ship your replacement before we receive your return (for eligible customers). Price differences are charged or refunded as needed.

What if I received a damaged or defective item? +

Contact us within 48 hours of delivery for damaged or defective items. Email photos of the damage/defect to support@orangles.com with your order number. We'll arrange a free return and send a replacement immediately or issue a full refund, including original shipping costs. For expensive items, we may request the item be returned for inspection.

Can I return an international order? +

Yes, we accept international returns. Contact international@orangles.com for instructions. International customers are responsible for return shipping costs and any customs duties. We provide all necessary customs documentation. Refunds are issued in the original payment currency, minus any non-refundable charges. Return window is 30 days from delivery.

30 Days

Easy Return Window

98.7%

Return Satisfaction

24-48h

Refund Processing

Free

Domestic Returns

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Shop worry-free with our 30-day return policy, free domestic returns, and quick refund processing.

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